This article will be admittedly vague, as Amazon has released little to no information on new features that are coming to their MP3, Cloud Player, and Cloud Drive services. However, I just got off a call with someone from Amazon’s Cloud Drive technical support team, and asked when and what might be coming regarding new features for the services.
The candid response I received noted that the techs had been told that new features were coming “within the next couple of weeks.” However, apparently Amazon is being hush-hush as to what the new features will entail, as the tech claimed to know absolutely nothing about them. In fact, the tech was openly irritated by the fact that he was not being told what was coming, and had had no training on the new features.
I will say that I was impressed with the support I received; the fact that Amazon actually has a phone number to call is surprising, and the fact that the person I talked to was obviously US-based (no accent whatsoever) was even more impressive. On top of that, I waited less than a few minutes to receive support. That’s a big win as far as I’m concerned.
Anyway, we have reason to be excited, as Amazon is sharing internally that new features will be coming to their Amazon MP3, Amazon Cloud Player and/or Amazon Cloud Drive services “within the next couple of weeks.” How excited, though, we’ll just have to wait and see…